Business areas

How we keep a big organisation moving

Chief Operating Office

Customer service

With a number of contact centres and processing centres, you can imagine that there’s the full spectrum of customer service, admin support and agent roles too in many different departments.

In a support role, you could help our mortgage agents or retail network by carrying out customer and product related processing, so that they can look after their customers better. You’d be helping the centre meet its targets too.

As an agent in Manchester, Edgbaston or Glasgow, you would also be looking after the admin associated with customer and product related processing, working with our people so that standards of service are consistently high.

At a more senior level in those locations you could deal with the more complex and demanding cases, which would see you manage escalations and challenging customer enquiries. You could also handle outbound calls to find out more complex information and carry out the more complicated processing associated with some transactions.

What’s certain is that you will be able to progress in these major centres, making customers’ lives easier along the way and using your admin and service skills to the best of your ability.

To find out more about opportunities in this area why not try our Job Search tool, or if you are interested in Apprenticeships or Work Experience, just click here

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If you ever want to relocate, you can rest assured there’ll be another Barclays just around the corner.
Paul Duncalf
Customer Relations Manager
Retail Operations

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board and is licensed and regulated by the Office of Fair Trading for the provision of credit products to consumers and related services. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.