Telephony (contact centres)
Telephony personal bankers
As part of a high performing Telephony Personal Banking Team, you will deliver great quality conversations to our customers over the phone.
You will be trained to meet the financial needs of our customers by offering solutions and services that will truly make a difference. We will help you to develop your skills via an intensive training course when you start to support your on-going career development.
You will have the tenacity and drive to work hard and understand all of our customers’ lifestyle requirements so that we can make their lives much easier. Relationship building will be a key part of your role.
You’ll operate within regulatory requirements set out by the the Financial Conduct Authority and the Prudential Regulation Authority and Barclays to ensure that customers are always protected.
As you grow and develop you will find there are many opportunities to advance your career within Telephony and the many other areas of Barclays.
Here at Barclays we like to make our customers lives easier, as a result our contact centres are open 354 days of the year, between the hours of 7 am and 11 pm.
This means we are able to provide our team members with a range of shift patterns, meaning we will aim to provide you with more flexibility and will do our very best to offer you the shift which best suits your needs. Take a look at the shifts we offer:
- Full time evenings between 12 pm and 9 pm Monday – Friday
- Full time reduced between 8 am and 9 pm Monday – Sunday, working 3 x 11 hour days + 0.5 Saturday (9 am – 3 pm) and 4×10 hour days.
- Full time four on four off between 8 am and 9 pm Monday – Sunday 4 x 11 hours, 4 days off
- Full time rotational, 2×40 hour week between 8 am and 7 pm Monday – Friday, 1x 35 hour week between 8 am and 6 pm Monday – Saturday and 1×25 hour week between 8 am and 3 pm Monday – Saturday
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