Business areas

You’re the kind of contact our customers want

Telephony (contact centres)

Telephony personal bankers

As part of a high performing Telephony Personal Banking Team, you will deliver great quality conversations to our customers over the phone.

You will be trained to meet the financial needs of our customers by offering solutions and services that will truly make a difference. We will help you to develop your skills via an intensive training course when you start to support your on-going career development.

You will have the tenacity and drive to work hard and understand all of our customers’ lifestyle requirements so that we can make their lives much easier. Relationship building will be a key part of your role.

You’ll operate within regulatory requirements set out by the the Financial Conduct Authority and the Prudential Regulation Authority and Barclays to ensure that customers are always protected.

As you grow and develop you will find there are many opportunities to advance your career within Telephony and the many other areas of Barclays.

Here at Barclays we like to make our customers lives easier, as a result our contact centres are open 354 days of the year, between the hours of 7 am and 11 pm.

This means we are able to provide our team members with a range of shift patterns, meaning we will aim to provide you with more flexibility and will do our very best to offer you the shift which best suits your needs. Take a look at the shifts we offer:

  • Full time evenings between 12 pm and 9 pm Monday – Friday
  • Full time reduced between 8 am and 9 pm Monday – Sunday, working 3 x 11 hour days + 0.5 Saturday (9 am – 3 pm) and 4×10 hour days.
  • Full time four on four off between 8 am and 9 pm Monday – Sunday 4 x 11 hours, 4 days off
  • Full time rotational, 2×40 hour week between 8 am and 7 pm Monday – Friday, 1x 35 hour week between 8 am and 6 pm Monday – Saturday and 1×25 hour week between 8 am and 3 pm Monday – Saturday


To find out more about opportunities in this area why not try our Job Search tool, or if you are interested in Apprenticeships or Work Experience, just click here

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board and is licensed and regulated by the Office of Fair Trading for the provision of credit products to consumers and related services. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.