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Help us build the bank of tomorrow
I have worked within Business Banking for 11 years. I am here to help build the relationship with the clients and to ensure that everything runs as smoothly as possible for them. Educating the clients on self- service as appropriate and spotting opportunities through detailed client reviews. I raise the Business Banking profile locally by attending key networking events and by organising internal seminars covering such topics as fraud. I work closely with my Regional Director to ensure we have delighted clients and we grow our portfolio.
Previously I was an Assistant Vice President Relationship Manager for 10 years and I wished to go part time as I have two young children. The Relationship Support Manager role allowed me the flexibility to work three days a week and still use my experience.
I enjoy the client interaction and I find dealing with local business interesting as there is always so much to learn and it’s never dull!
Checking for excess first thing then dealing with any urgent client emails. Planning and carrying out client reviews for myself and the Regional Director. Checking ours and the teams MI is all up to date and chasing when needed. Assisting with progressing lending cases and client acquisition. I am the colleague champion for the team so I look for ideas on how to support my team with recognition and wellbeing etc. Attending a local networking lunch and a local micro market meeting. Supporting new members in the team with training. Loading accounts for clients.
Getting to know the different local business and working well with my wider team.
Strong relationship skills and being organised.
If you would like a really varied interesting role that keeps you on your toes then this is a fantastic career move.
Head of Support Team or across to a Relationship Manager Role with their own portfolio. Other colleagues have joined trade and sales financing. The Relationship Support Manager role gives you a great overall knowledge base from which you can progress your career.
Spending time with my family, riding horses and training in the gym.
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