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My role within Business Banking is to support and develop small business managers to on-board and grow our new start up customers across the East London community. I play a key role in encouraging and motivating our small business managers to think of new ways to support our small business customers as they start their journey into business. I have been doing this role for 2 and half years and originally come from Community Banking. I was able apply the skills gained from my various role to engage with the external market and build a network across East London’s small business community.
I have been with Barclays for 11 years now I started my career as a school leaver at the age of 17 as a Personal Banker in the West End. After 4 years as a Personal Banker, I decided to enrol in the Barclays 3 year degree programme once I graduated from university and whilst doing all the roles in the branch network I was offered a permanent position as a Branch Manager. After 2 years in that role, I wanted to expand my skill set and explore a different side to the business so I made a sideward move into Small Business!! Best decision I ever made!!
I decided to work in Small Business because this is where the journey starts for every single business out there. I wanted to understand business and also have a passion for developing people so this role seemed ideal for me.
As a remote leader every day is different but a typical day for me would be shadowing a Small Business Manager in a customer’s appointment, conducting business reviews and meeting clients.
Developing people! I love seeing my teams capabilities grow and helping them achieve their ambitions in the right way.
Organisation and people skills are crucial skills required in my role but also the ability to think strategically around the growth of Small Business as a whole. The ability to contribute regionally and nationally is essential.
Any role you move in to within leadership is bigger than just leadership, its about shared growth across the business and resilience in times of fast changing environments. Do your research before you enter any role and really assess the skills you are hoping to develop in the desired role.
There are many possible careers paths from here such as a move into further leadership, senior branch management, strategic transformation, corporate bank etc.
We work with a number of key business partners such as Barclaycard, digital, international, change managers.
Since the introduction of direct it has been really great to visit Gadbrook to really understand how we can work closer together and also how we can communicate better to help our clients.
Aside from looking after my 2 boys (well, 3 if you include my husband), I have a real passion for fashion and spend a lot of my limited free time sketching and designing women’s business wear fashion pieces.
If you have a question about a role, a business area, or the application process itself, please refer to our helpdesk.
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