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Situated at the mouth of the River Wear, Sunderland is home to a number of call centres. The contact centre industry is one of Sunderland’s most successful, and continues to go from strength to strength.
Barclays’ Sunderland contact centre in Doxford plays a key role in setting the high standards we continually strive to achieve. And there are plenty of reasons why we think you’ll enjoy working there. Here we’ve listed six of them.
In 2014, the Sunderland contact centre won the award for North East Contact Centre of the Year award for the third year in a row. A judging panel declared that the contact centre was “world class” – a true honour in an area of the country known for contact centres. That was no fluke either – Barclays won two more awards at 2015’s European Contact Centre & Customer Service Awards as well, for ‘Customer Service Professional of the Year’ and ‘Team Leader of the Year’. If you’re planning on working in a contact centre, join one with a fresh and forward thinking approach that is impressing experts in the industry.
We understand the importance of keeping fit when your role involves spending a lot of time at your desk. That’s why we have a discounted gym on site, so our employees can work out when it suits them, without even leaving the office.
At Barclays we train all our contact centre employees as soon as they begin their journey with us, though there may be some times throughout their careers when they may want to double check something previously learnt. In Sunderland we have an internal search engine employees can use to bring up relevant and useful information while on a call, so that the customer always gets the right information.
Just because you work in a bank, doesn’t mean you know all things banking. There will always be something that someone can help you with, that’s why we provide our contact centre employees with access to a personal banker that visits the site regularly to assist them with their banking needs and ensure their financial well-being.
In January 2015, the Doxford site became the first banking contact centre in the UK to introduce video banking for its premier customers, allowing customers to use their computer, smartphone or tablet to interact with a Barclays employee 24 hours a day.
The Sunderland contact centre is creating more than 100 jobs this year. We currently employ 1,200 people at Doxford International Business Park and we’re looking for people with strong customer service ethos, who share our values and have a can-do attitude. Sound like you?
We welcome great listeners who can ask the right questions and bring their personal touch to each interaction. If you have a natural ability to get to the heart of any query, and know better than anyone how to build relationships with customers, we think you’ll fit right in.
If you have a question about a role, a business area, or the application process itself, please refer to our helpdesk.
© Barclays 2020