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Customer Service Specialist Barclays, Octagon House, Gadbrook Park, Northwich, CW9 7RB
As a Customer Service Specialist, you are required to provide excellent service and support within a telephony role. You will act as a main point of contact for Barclays Business and provide banking solutions by building trust, confidence and offering reliable support to Barclays Business customers. You will maintain a customer contact history, recording and updating relevant and accurate details. You will be delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements. What will you be doing?• You will be capturing customer information during calls to develop an understanding of the customer’s needs • You will be delivering a personalised world class service by handling, inbound and outbound calls resolving customer enquiries and identify customer needs• You will be identifying opportunities to introduce customer servicing improvements• You will follow anti-fraud guidelines with a strong focus on understanding and following processes that minimise company and customer risk
What we’re looking for:• Adaptability in your approach and attitude• The ability to work calmly and constructively under pressure• An understanding of the importance of meeting and exceeding client expectations• Confidence in your ability to talk to clients in detail on our products, services and channels• A commitment to provide a world-class service and drive our dedication to the client experience
Skills that will help you in the role:
• Customer service experience and the ability to communicate with a wide range of customers• Excellent communication skills, both written and verbal• A strong level of computer literacy and proficient keyboard skills• The ability to work seamlessly as part of a team
Where will you be working?Comprised of a handful of buildings within the business estate, the Barclays Gadbrook site is a 10-minute drive from the local train station and sits on the A556 on the outskirts of Northwich offering quick and easy transport connections whilst avoiding the City Centre’s traffic. Fitted with a popular canteen with regular specials and a cafe within walking distance, this site houses Barclays Business Banking's specialists who help the UK's businesses to develop and grow. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
We will consider applications from job share applicants.
If you have a question about a role, a business area, or the application process itself, please refer to our helpdesk.
© Barclays 2019