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Relationship Support Manager

  • Location: London
  • Job Sector: Relationship Management / Sales
  • Hours: Full-time
  • Shift Type: Daytime / Regular
  • Posting Date: 11 March 2019
  • Expiry Date: 25 March 2019
  • Reference: 90218257

Relationship Support Manager
 
As a Barclays Relationship Support Manager we’ll depend on you to effectively support and contribute to the growth of one or more relationship managed portfolios across the Corporate Bank. You will use your excellent relationship management skills to closely work with (not for) one or more portfolio managers to delight customers and maximise overall satisfaction through tailored solutions, as well as identifying future opportunities. An important member of an established and collaborative team, you will work with stakeholders across the bank, furthering your skills and experience in client, business and risk management.
 
About us:
Globally, Barclays is a place where you can work alongside some fantastic people, develop your skills and succeed in your career. We hire and develop only the best people in the industry, and our long-term ambitions can only be achieved through close colleague collaboration and a shared sense of respect, integrity and excellence. You’ll thrive here if you prefer the best way, not the conventional way.  You’ll also feel at home if you like being in control of your own progression. We'll judge you on your ability and nothing else
 
As a Relationship Support Manager, your main responsibilities will involve:
• Support colleagues who relationship manage a portfolio of client to develop and maintain relationships proactively
• Ensure a robust contact strategy is in place to improve or grow client satisfaction. Accurately handle, record and prevent customer complaints in line with our regulatory requirements
• Have an active involvement in the annual review process. Provide additional client contact to embed usage of relevant solutions to make clients lives easier. Proactively role model digital adoption
• Take personal accountability for your own development in order that you can be the best you can be, using development tools and actively sharing your skills and knowledge with your colleagues
• Support colleagues with Acquisition activity by using advocacy, researching potential customers, preparing for meetings and maintaining contact with the RD’s shadow portfolio.
• Ensure that new/existing clients and products are set up on relevant systems. Work with Know Your Client team to obtain all documentation. Adopt any new processes in line with Barclays strategy
• Ensure compliance with mandatory Risk policies and procedures relating to governance, regulatory compliance (including Financial Crime), operational and legal risk.
 
As a Relationship Support Manager, your skills and qualifications will include:
• An ability to demonstrate excellent customer service. Experience in managing internal stakeholders and strong interpersonal and multi-tasking skills.
• A key interest in corporate finance and motivation to progress into relationship management
• Previous experience in a control and rigour environment, including risk management
• A sound understanding of corporate banking products and services
• Proven knowledge of the credit application process and credit risk policies and procedures
• Full or partial Credit Skill Development or School of Finance completed examination preferred
 

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.


The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.
 
Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
 
Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
 
Ready to apply?
 
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
 
Visit our website for tips and advice on each stage
www.jobs.barclays.co.uk/advice or click below to apply now.
 
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.


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