Client & Customer Experience

Dreaming big at Barclays

A banking revolution is happening here at Barclays. We currently have 7 million digital customers and that number is growing every day. That’s why we’re looking for people who dream big, seek smarter solutions to difficult problems, and create incredible digital innovations. With this is mind, we’re bringing together teams of people, and different expertise from various areas of Barclays UK with the aim of making something truly special for our customers.

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Digital and Commercial Performance at Barclays

We want to be the leaders in digital banking, delivering the most intuitive and innovative solutions out there. That doesn’t just happen by responding quickly to changes in the marketplace; it happens by anticipating them. Essentially, we look to intelligently apply data to communicate with our customers in a way that’s well timed, relevant and personal.

As part of our Digital and Commercial Performance team, you’ll create a revolutionary and intelligent multi-channel digital eco-system that will give all our customers a memorable experience every time they interact with us. You’ll work to understand their needs, deepen our relationships and positively influence their lives. With your vision and dedication, we’ll be able to offer a level of digital banking our device-loving customers never imagined possible.

 

We understand how important digital skills and confidence are because we’re on a digital journey too. We are committed to using our insights, expertise and scale to help people feel more digitally confident, in any way we can.

Ashok Vaswani - CEO, Barclays UK

What could I do in the Digital and Commercial Performance team?

 

We want to be the leaders in digital banking, delivering the most intuitive and innovative solutions out there. That doesn’t just happen by responding quickly to changes in the marketplace; it happens by anticipating them. Essentially, we look to intelligently apply data to communicate with our customers in a way that’s well timed, relevant and personal.

As part of our Digital and Commercial Performance team, you’ll create a revolutionary and intelligent multi-channel digital eco-system that will give all our customers a memorable experience every time they interact with us. You’ll work to understand their needs, deepen our relationships and positively influence their lives. With your vision and dedication, we’ll be able to offer a level of digital banking our device-loving customers never imagined possible.

To drive market-leading marketing campaigns, we’ve created seamless customer journeys within our BMB app, such as personal loans where customers can get a loan in minutes. We identify the right channels to promote each product, and then monitor the role each channel plays in getting customers to use the app and make a purchase.

Imogen Holmes – Marketing Communications Manager

 

What do I need to work in the Digital and Commercial Performance team?

 

We’re looking for passionate people who are absolutely customer-obsessed and want to work with us to transform the banking industry as we know it. Most of all, we want people who celebrate great ideas and share our belief that anything can be achieved when talented people work together.

If you’re looking to shape the future of banking and create the digital solutions that make a real impact on people’s lives – and our business – join the new digital revolution at Barclays today.

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