Customer-focused

If you’re a good friend, you’ll be great for Barclays

You’re the one your friends turn to when they’ve got a problem. Partially that’s because, in an instant, you can understand what’s wrong and then figure out how to make it better. Mostly it’s because you care.  You care about the best outcome for all concerned and you care about people. This is what makes you a good friend. This is what will make you a great fit for Barclays.

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Advocacy at Barclays

At Barclays, customer care is more than answering calls and ticking boxes. We want to make ourselves the bank our customers love to do business with. So we’ve developed Smarter Human Banking – an innovative approach that combines smarter technology with a 4,000 strong-team of customer obsessed experts; all focused on exceeding expectations and turning customers into loyal fans. As part of the Customer Advocacy team, you’ll be central to its success.

We are a passionate team of problem solvers who are collectively empowered to achieve the right outcome in the right way for our customers, creating advocates of Barclays

Bob Cliff – MD of Advocacy

What will I do in Advocacy?

Whether you’re on the front line, speaking to our customers; an analyst providing the insight we use to improve how people experience our brand; a subject matter expert; specialist case manager or part of the leadership team setting the overall agenda, you’ll be you’re putting what our customers want at the heart of every interaction – anticipating what they need, ensuring their voice is heard, coming up with ideas and delivering the right solutions.

What do I need to work in Advocacy?

We’re looking for people who can build a natural rapport with anyone and everyone; someone who’s unafraid to put forward their ideas, can translate a problem into a workable solution, all while keeping an eye on what’s good for our business too.

Temporary opportunities

We currently have a large number of temporary job opportunities within our Advocacy business. To find out more visit our Interim and Contract Opportunities page.

Featured Stories

Making the most of a golden opportunity
By Neil Seagrave

My main motivation for coming to work at Barclays was work/life balance. I’d previously worked in a retail management role. This meant long hours, working extra time – often at short notice; as well as being flexible to cover other stores. I wanted more structure, and the role at Barclays seem to offer exactly that. […]

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My first steps in Package Bank Accounts
By Owen Wright

I first came to Barclays through an Apprenticeship scheme. To be perfectly honest, originally I wanted to work in a bank as a stepping stone to working in the financial industry but now I want to stay at Barclays and progress. Barclays is a great name, a great institution. All my family is with Barclays. […]

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