Customer-focused

If you’re a good friend, you’ll be great for Barclays

You’re the one your friends turn to when they’ve got a problem. Partially that’s because, in an instant, you can understand what’s wrong and then figure out how to make it better. Mostly it’s because you care.  You care about the best outcome for all concerned and you care about people. This is what makes you a good friend. This is what will make you a great fit for Barclays.

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Advocacy at Barclays

At Barclays, customer care is more than answering calls and ticking boxes. We want to make ourselves the bank our customers love to do business with. So we’ve developed Smarter Human Banking – an innovative approach that combines smarter technology with a 4,000 strong-team of customer obsessed experts; all focused on exceeding expectations and turning customers into loyal fans. As part of the Customer Advocacy team, you’ll be central to its success.

We are a passionate team of problem solvers who are collectively empowered to achieve the right outcome in the right way for our customers, creating advocates of Barclays

Bob Cliff – MD of Advocacy

What will I do in Advocacy?

Whether you’re on the front line, speaking to our customers; an analyst providing the insight we use to improve how people experience our brand; a subject matter expert; specialist case manager or part of the leadership team setting the overall agenda, you’ll be you’re putting what our customers want at the heart of every interaction – anticipating what they need, ensuring their voice is heard, coming up with ideas and delivering the right solutions.

What do I need to work in Advocacy?

We’re looking for people who can build a natural rapport with anyone and everyone; someone who’s unafraid to put forward their ideas, can translate a problem into a workable solution, all while keeping an eye on what’s good for our business too.

Temporary opportunities

We currently have a large number of temporary job opportunities within our Advocacy business. To find out more visit our Interim and Contract Opportunities page.

Featured Stories

An Inside Peek at Working in the Advocacy Team
By Barclays

At Barclays, customer care is more than answering calls and ticking boxes. We’ve developed Smarter Human Banking – an innovative approach that combines smarter technology with a 4,000-strong team of decision makers who are central to our success and goals. It’s thanks to the amazing people who work in our Advocacy Team that we’re able […]

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