Customer-focused

People like you

In the Barclays Community Banking team, we know how important it is to reflect the communities we serve. Our customers really value meeting people who understand their lives, and where finances fit into them. Many colleagues don’t come from a finance background, and like our customers they know that it’s not just about the numbers. Most importantly, they know what it feels like to deal with someone with real-life experience, who can relate to their needs.

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We want to bring you closer to the customers, so you’ll be spending the majority of your time with them, not behind a desk. That’s why we have introduced new technology like our Assisted Service Counters, in order to free our colleagues up to help our customers with more complex queries and more importantly, to build relationships with them.

Tablets in every branch will be available to help you perform tasks quickly and accurately. In fact, we want you to share your enthusiasm for all things digital, advising customers on how our apps and online services can make their lives easier.

Our Community Banking training is accredited by the London Institute of Banking and Finance, so you can be sure you’ll be well prepared for any challenge. Above all else, however it will be the passion you bring that will make our customers’ experience exceptional.

Alyson Miller. Moment Banker, Hove

Jonny Senett, Essential Banker, Brighton

Nigel Taylor, Community Banking Director for the Sussex and Surrey Community

Recognition for a job well done in Community Banking

Our Roles

Branch and Area Managers

When you join a Barclays branch management team, you take on an ambitious challenge – making your branch a big local success within a huge global network.

Alongside your fellow managers, you’ll set the style and standards of the operation. You’ll develop your area’s plan. And you’ll inspire the branch’s workforce, providing the leadership, coaching and support they need to deliver a seamless, high quality service for our customers.

You’ll bring to the table a rare combination of commercial acumen and people management skills. A proven leader, you’ll know how to embed both a strong customer focus and a true customer service ethic within a team that’s there to make customers’ lives much easier. And your broad knowledge of banking products, services, regulations and operations will help you run the branch almost like it’s your own business.

A well run, high performing branch will attract recognition and offers a competitive salary and fantastic benefits for its managers. Of course, the assistant manager’s role is the perfect preparation for the step up to manager.

To find out more about opportunities in this area try our job search tool, or learn more about our Apprenticeships or Work Experience programmes.

Community Banker - Customer Advisor

We’re a much-loved part of high streets up and down the country. Wherever our 24 million customers are in the UK, many of them feel it’s vital that they’re close to a branch – whether they want simple, day-to-day transactions or specialist advice. Which is why our in-branch Personal Bankers are so important.

As a member of this vital team, your great people skills will enable you to address our customers’ needs and solve their problems. To do this you’ll spend the majority of your time speaking to them face-to-face, not behind a desk – using our up-to-date technology, such as our in-branch tablets to perform tasks quickly and accurately. And with your enthusiasm for all things digital, you’ll advise our customers on how our apps and online services can make their lives easier too.

Although previous experience in the banking sector is useful, we’re more interested in working with and developing people who strive to provide excellent service and have a thirst for learning new things. So if you can work as a team to make our customers your main priority, we’ll give you the tools you need to make our customers’ lives easier right from day one.

And as we believe community banking doesn’t stop at our door, we’ll support you to play a real part in life outside our branches too – giving you two days paid volunteering leave to do anything from fundraising for local charities to providing Life Skills training sessions.

As we aim to become the UK’s go-to bank there’ll be improvements along the way, so an ability to adapt well to change is essential. It’s also important that you’re flexible enough to work at weekends and evenings if required.

Management Roles

There are, of course, other senior roles within the Branch Network. For example, a Regional Director will lead the organisation and performance in a defined geographical area, working with our specialists in that region to reach agreed goals and maximise market opportunities.

Community Banking Directors have a similar role in a smaller area, in that they lead, manage and maximise the value created across a specific geographical area and lead the delivery of the organisation change agenda. Deputy Community Banking Directors support the Community Banking Director in driving performance and service management across the area. This includes providing direction and leadership to the Branch Managers and occasionally acting as Community Banking Director.

To find out more about opportunities in this area why not try our Job Search tool, or if you are interested in apprenticeships or work experience, just click here.

Featured Stories

How to approach your Essential Banker interview…
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Alfie, Larisa and Laura all joined Barclays as Essential Bankers in 2017. Here, they give a few tips on how to ace the interview.   Alfie: I quite enjoyed my interview – it felt relaxed and didn’t go on for too long. I think having answers from your own experience is useful, particularly if you have […]

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Essential Bankers in Barclays branches help customers with everyday banking needs and sort out any problems. Here, Essential Bankers Alfie, Larisa and Laura tell us about the memorable moments when they’ve gone out of their way to help customers. Alfie: An elderly customer came in one day and he was very worried because he’d lost his card […]

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