Customer-focused

Are you a great listener?

There’s a huge difference between simply hearing and truly listening. Providing great customer service is about being able to pick up on the small details that help you understand people and their needs. In return, you’ll be rewarded with a career where you’re listened to, and given every opportunity to progress.
aperture top aperture top
aperture bottom aperture bottom

 

Our contact centres are fantastic environments that feature everything from coffee shops to gyms. Roles range from team leader and mortgage advisor to personal banker and premier banker, and involve handling queries or complaints, leading a busy team or supporting our operations. You could be speaking to customers over the phone, via Skype, instant messaging platforms, or even on a video call. And with locations across the UK, there’s bound to be a location that suits you.

 

Our Roles

Customer Service Advisor - Personal Banker

When you join our team as a Customer Service Advisor, the most important thing will be to understand the needs of our customers, putting yourself in their shoes, helping them find their way and creating an extraordinary experience. You’ll be a natural at getting to the bottom of any and every customer query to help solve their problems in the best way you can.

Helping our customers apply for products, loans and services from start to finish, you’ll be a valued ambassador for our brand. As a people person through and through, we’re confident you’ll hit the ground running but to give you all the support you need we’ll provide ongoing training, plus look to continuously develop your skills and maximise your potential.

What’s more, as someone who will get to know our customers better than anyone, we’ll look to you to give us the ideas and insight that could improve the experience of banking and help our business.

To find out more about opportunities in this area try our job search tool.

Team Leader Roles

Our teams depend on their leaders for inspiration and guidance. You’ll lead by example – showing them how to live our values, make customers’ lives easier and perform even better.
In essence, you’ll drive and deliver exceptional team performance across all of the measurable key performance indicators, through powerful leadership and coaching.

You’ll work with colleagues across Barclays to ensure that we encourage a culture of learning and development. You’ll offer guidance and support to your team, and undertake the training you need to remain skilled and knowledgeable, in order that you meet the needs of our customers and employees and become a natural role model.

Whether you’re running a meeting or giving feedback, you’ll pass your knowledge on to your team so that they can develop on their own. You’ll also carry out side-by-side coaching and assess any other training needs – we promise to train our people, and you’ll be pivotal in making that happen.

Your efforts will impact in a positive way on our customers’ experience with us, so it’s likely that you’ll have held a team leader or supervisory role before, and have some Customer contact centre experience. However, it’s your energy and commitment that will make you stand out and show us that you’re equipped to take on development opportunities yourself. You will recognise others for their performance, and be recognised and rewarded too.

To find out more about opportunities in this area try our job search tool.

Customer Care Advisor - Fraud Detection

 As a Customer Care Advisor in Fraud Detection, you’ll take pride in helping our customers however you can. This could include day-to-day banking needs, long-term financial goals and everything in between.

Acting as a resident expert on all issues surrounding fraudulent activity, you won’t just support our customers, you’ll work to exceed their expectations. Part of this will be down to your understanding of our business, while part of it will be down to your ability to interact with colleagues and build meaningful customer relationships.

With your positive attitude and friendly personality, you’ll help us grow our business and strengthen our presence in the community. All while working in an environment that encourages people to be their best.

In return for your natural ability to make our customers feel at ease, you’ll enjoy a range of benefits, including a competitive salary, flexible hours and all the tools, technology and support you need to truly thrive.

To find out more about opportunities in this area try our job search tool.

Featured Stories

How to approach your Essential Banker interview…
By Barclays

Alfie, Larisa and Laura all joined Barclays as Essential Bankers in 2017. Here, they give a few tips on how to ace the interview.   Alfie: I quite enjoyed my interview – it felt relaxed and didn’t go on for too long. I think having answers from your own experience is useful, particularly if you have […]

Read the full article >

The day in the life of an Essential Banker…
By Barclays

Essential Bankers help customers with their everyday banking needs in Barclays branches. Alfie, Larisa and Laura, who all joined Barclays in 2017, share their experiences and explain their favourite aspects of the role. Alfie: The best aspect of the role is being able to help customers. It makes me feel really good when I can […]

Read the full article >