Personal Banking

You’re the kind of contact our customers want

Our contact centres set new standards for service, with a fresh, focused approach. Each one has a fantastic working environment featuring anything from coffee shops to gyms. It’s all there to make your working life satisfying – personally as well as professionally.
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Our contact centres set new standards for service, with a fresh, focused approach. Each one has a fantastic working environment featuring anything from coffee shops to gyms. It’s all there to make your working life satisfying – personally as well as professionally. Covering roles ranging from Team Leader and Mortgage Advisor to Personal Banker and Premier Banker, you could be speaking to customers on the phone, via Skype, instant messaging or even video call, handling queries, complaints or product needs, leading a busy team or supporting our operations. We have vibrant contact centres in locations across the UK, so we hope there is a location to suit you.

Wherever you’re based, you’ll enjoy real development and all the recognition you deserve. Just bring us the ability to build rapport with a variety of people, a desire to make our customers’ lives easier and the enthusiasm to do a great job while living our values.

 

Alyson Miller. Moment Banker, Hove

Jonny Senett, Essential Banker, Brighton

Nigel Taylor, Community Banking Director for the Sussex and Surrey Community

Recognition for a job well done in Community Banking

Our Roles

Customer Service Advisor - Personal Banker

When you join our team as a Customer Service Advisor, the most important thing will be to understand the needs of our customers, putting yourself in their shoes, helping them find their way and creating an extraordinary experience. You’ll be a natural at getting to the bottom of any and every customer query to help solve their problems in the best way you can.

Helping our customers apply for products, loans and services from start to finish, you’ll be a valued ambassador for our brand. As a people person through and through, we’re confident you’ll hit the ground running but to give you all the support you need we’ll provide ongoing training, plus look to continuously develop your skills and maximise your potential.

What’s more, as someone who will get to know our customers better than anyone, we’ll look to you to give us the ideas and insight that could improve the experience of banking and help our business.

To find out more about opportunities in this area try our job search tool.

Team Leader Roles

Our teams depend on their leaders for inspiration and guidance. You’ll lead by example – showing them how to live our values, make customers’ lives easier and perform even better.
In essence, you’ll drive and deliver exceptional team performance across all of the measurable key performance indicators, through powerful leadership and coaching.

You’ll work with colleagues across Barclays to ensure that we encourage a culture of learning and development. You’ll offer guidance and support to your team, and undertake the training you need to remain skilled and knowledgeable, in order that you meet the needs of our customers and employees and become a natural role model.

Whether you’re running a meeting or giving feedback, you’ll pass your knowledge on to your team so that they can develop on their own. You’ll also carry out side-by-side coaching and assess any other training needs – we promise to train our people, and you’ll be pivotal in making that happen.

Your efforts will impact in a positive way on our customers’ experience with us, so it’s likely that you’ll have held a team leader or supervisory role before, and have some Customer contact centre experience. However, it’s your energy and commitment that will make you stand out and show us that you’re equipped to take on development opportunities yourself. You will recognise others for their performance, and be recognised and rewarded too.

To find out more about opportunities in this area try our job search tool.

Customer Care Advisor - Fraud Detection

 As a Customer Care Advisor in Fraud Detection, you’ll take pride in helping our customers however you can. This could include day-to-day banking needs, long-term financial goals and everything in between.

Acting as a resident expert on all issues surrounding fraudulent activity, you won’t just support our customers, you’ll work to exceed their expectations. Part of this will be down to your understanding of our business, while part of it will be down to your ability to interact with colleagues and build meaningful customer relationships.

With your positive attitude and friendly personality, you’ll help us grow our business and strengthen our presence in the community. All while working in an environment that encourages people to be their best.

In return for your natural ability to make our customers feel at ease, you’ll enjoy a range of benefits, including a competitive salary, flexible hours and all the tools, technology and support you need to truly thrive.

To find out more about opportunities in this area try our job search tool.

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